Shipping & Returns

Shipping

Where do you ship?

We ship domestically across the U.S. and to most international customers worldwide (please check the country selector at the bottom left hand corner of the site). If you have any questions, please reach out to us@universalstandard.net.

What are my domestic shipping options?

If you live in the U.S. standard (5-7 day delivery) shipping is free!

What are my international shipping options?

For international destinations, we offer international shipping services through our partner, Flow, who offers international shipping via DHL Express. Orders that are shipped outside the U.S. may be subject to customs, duties, VAT and/or other clearance fees. Flow calculates and and collects these customs and duties taxes with the shipping charges at checkout for all international destinations. You will have access to transparent tracking from origination to the final destination and straight to door delivery.

We accept international returns (via Happy Returns) for the following countries:

Canada, Australia, Great Britain, Switzerland, France, Germany, New Zealand, Singapore, The Netherlands, Spain, Japan, Ireland, Sweden, Belgium, Israel, Korea, Hong Kong, South Africa, Iceland, Italy, Saudi Arabia, Norway, Mexico, Kuwait, Finland, Denmark, United Arab Emirates, Luxembourg, Estonia, Philippines, Czechia, Greece, Cyprus, Qatar, Cayman Islands, Slovakia, Bahrain, Thailand, and Turkey.

*We do not offer free return shipping on international orders. Customers are responsible for return shipping costs. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*

If you have any further questions on the international shipping process please contact US at us@universalstandard.net.

What's my order status?

You can confirm the status of your order at any time from within your Universal Standard account page or from within the Order link in your Order Confirmation email.

The status of your order will update from unfulfilled to fulfilled once the order has shipped (please allow 24-48 hours). Once shipped, you’ll receive a confirmation email along with tracking so you’ll know when to expect your order.

Problems or questions with your order? Feel free to reach out to us@universalstandard.net as we’re always happy to help out!

My product was lost in transit, what do I do?

We are not responsible for items lost in transit but we will do our best to help you track down any lost items. Please reach out to us@universalstandard.net and our customer service team is happy to help you find your package.

Returns

What is your return or exchange policy?

You will have 30 days to process your return from the shipping date. All eligible returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging. Returns completed at a Happy Returns bar location are free. For mail-in returns, you'll see a $7 processing fee, which will be auto-deducted from your returned amount.

Please allow up to 2 weeks for processing to allow our team to quality check & inspect all returns. If you're participating in a Free Tee promotion, Sample Sale, or your item is listed as "final sale", your purchase is considered final sale and is not eligible for returns or exchanges. You can process your returns with UShere.

Domestic Returns

All domestic returns and exchanges, including Fit Liberty, can be processed in our stores or through our partner, Happy Returns through the following link: https://universalstandard.happyreturns.com/. You’ll need your order number and shipping zip code to look up your order.

How do I return an Item?

You can return via FedEx return label or through a Happy Return Bar. To return by mail or at a Happy Returns Bar, please start your return here.

Returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging. Worn items will not be accepted for return/exchange. Returns completed at a Happy Returns bar location are free. For mail-in returns, you'll see a $5 processing fee, which will be auto-deducted from your returned amount.

How do I return a Fit Liberty item?

Fit Liberty items – products that are a part of our Fit Liberty Program – may be exchanged for size or color within 365 days of purchase. We will honor a one-time exchange as part of this program. If you are uncertain if your product is part of the Fit Liberty program, you can see if it is still exchangeable by logging in at https://universalstandard.happyreturns.com/.

What if my item is defective?

We will replace defective items within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days.

Have an international return?

We accept international returns (via Happy Returns) for the following countries:
Canada, Australia, Great Britain, Switzerland, France, Germany, New Zealand, Singapore, The Netherlands, Spain, Japan, Ireland, Sweden, Belgium, Israel, Korea, Hong Kong, South Africa, Iceland, Italy, Saudi Arabia, Norway, Mexico, Kuwait, Finland, Denmark, United Arab Emirates, Luxembourg, Estonia, Philippines, Czechia, Greece, Cyprus, Qatar, Cayman Islands, Slovakia, Bahrain, Thailand, and Turkey.


*We do not offer free return shipping on international orders. Customers are responsible for return shipping costs. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*

Returning a gift?

If you are returning a gift without the original order number or shipping zip code, please email US at us@universalstandard.net